Return/refund policy

Return and Refund Policy - Simply Goddess Hair

Thank you for shopping with Simply Goddess Hair. We want you to be completely satisfied with your purchase, and we have outlined our return and refund policy below to ensure a smooth and hassle-free experience.

  1. Eligibility for Returns: for the returns the number of days should be 30 days. Any damaged items should be returned within 7 to 14 days.
  2. Unused and Unopened Products: We accept returns for unused and unopened products within 30 days from the date of purchase.
  1. Original Condition: Returned products must be in their original condition, including packaging and any accompanying materials.
  1. Return Process:
  2. Initiate Return: To initiate a return, please contact our customer support team at or through our website's contact form. Provide your order details and reason for the return.
  1. Return Authorization: Once your return request is approved, we will provide you with a return authorization number (RMA) and instructions on how to proceed.
  1. Packaging and Shipping: Please securely package the returned item(s) and include the RMA number on the package. You are responsible for the return shipping costs, unless the return is due to an error on our part.
  1. Refund Process:
  2. Inspection and Processing: Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria. If the return is approved, we will proceed with the refund process.
  1. Refund Method: Refunds will be issued using the original payment method used for the purchase. Please note that the refund may take a few business days to process and appear in your account, depending on your payment provider.
  1. Non-Refundable Items:
  2. Used or Opened Products: We do not accept returns or offer refunds for used or opened products, unless there is a manufacturing defect.
  1. Sale or Promotional Items: Sale or promotional items may be non-refundable or subject to different return conditions. Please check the specific terms mentioned during the promotion or contact our customer support for clarification.
  1. Exchanges:

We currently do not offer direct exchanges for returned items. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.

  1. Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support team immediately. We will gladly replace or refund the item, provided it is reported within 7 to 10 days of delivery.

If you have any further questions or require assistance with the return and refund process, please contact through our website's contact form. We are here to help!

Note: This is a general template for a return and refund policy. It is important to tailor the policy to accurately reflect your business practices and comply with applicable laws and regulations. It is recommended to consult with legal professionals to ensure compliance.